Your privacy is important to us. It is Alpaco ApS' policy to
respect your privacy and comply with any applicable law and
regulation regarding any personal information we may collect
about you, including across our website, our platform and
other sites we own and operate.
Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.
This policy is effective as of 5 October 2021.
Last updated: 5 October 2021
Information We Collect
Information we collect falls into one of two categories:
“voluntarily provided” information and “automatically
“Voluntarily provided” information refers to any information you knowingly and actively provide us when using or participating in any of our services and promotions.
“Automatically collected” information refers to any information automatically sent by your devices in the course of accessing our products and services.
When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.
Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
When you visit our website or interact with our services, we may automatically collect data about your device, such as:
Data we collect can depend on the individual settings of your
device and software. We recommend checking the policies of
your device manufacturer or software provider to learn what
information they make available to us.
We may ask for personal information — for example, when you subscribe to our newsletter or when you contact us — which may include one or more of the following:
Transaction data refers to data that accumulates over the
normal course of operation on our platform. This may include
transaction records, stored files, user profiles, analytics
data and other metrics, as well as other types of information,
created or generated, as users interact with our services.
Legitimate Reasons for Processing Your Personal Information
We only collect and use your personal information when we have
a legitimate reason for doing so. In which instance, we only
collect personal information that is reasonably necessary to
provide our services to you.
Collection and Use of Information
We may collect personal information from you when you do any of the following on our website:
We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:
We may combine voluntarily provided and automatically
collected personal information with general information or
research data we receive from other trusted sources. For
example, If you provide us with your location, we may combine
this with general information about currency and language to
provide you with an enhanced experience of our site and
Security of Your Personal Information
When we collect and process personal information, and while we
retain this information, we will protect it within
commercially acceptable means to prevent loss and theft, as
well as unauthorized access, disclosure, copying, use, or
Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security.
You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services. For example, ensuring any passwords associated with accessing your personal information and accounts are secure and confidential.
How Long We Keep Your Personal Information
However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.
We do not aim any of our products or services directly at children under the age of 13, and we do not knowingly collect personal information about children under 13.
Disclosure of Personal Information to Third Parties
We may disclose personal information to:
Your Rights and Controlling Your Personal Information
By providing personal information to
us, you understand we will collect, hold, use, and disclose
your personal information in accordance with this privacy
policy. You do not have to provide personal information to us,
however, if you do not, it may affect your use of our website
or the products and/or services offered on or through it.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us using the details below.
You may request details of the personal information that we hold about you.
We will not discriminate against you for exercising any of your rights over your personal information. Unless your personal information is required to provide you with a particular service or offer (for example processing transaction data), we will not deny you goods or services and/or charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties, or provide you with a different level or quality of goods or services.
We provide a means for you to download the personal information you have shared through our site. Please contact us for more information.
We will comply with laws applicable to us in respect of any data breach.
If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.
We use “cookies” to collect information about you and your
activity across our site. A cookie is a small piece of data
that our website stores on your computer, and accesses each
time you visit, so we can understand how you use our site.
This helps us serve you content based on preferences you have
If we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we would include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur, and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as it is the basis for any ownership or use rights we have over such information.
Limits of Our Policy
Our website may link to external sites that are not operated
by us. Please be aware that we have no control over the
content and policies of those sites, and cannot accept
responsibility or liability for their respective privacy
Changes to This Policy
updates to our business processes, current acceptable
practices, or legislative or regulatory changes. If we decide
at the same link by which you are accessing this privacy
If the changes are significant, or if required by applicable law, we will contact you (based on your selected preferences for communications from us) and all our registered users with the new details and links to the updated or changed policy.
If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.
Additional Disclosures for General Data Protection Regulation (GDPR) Compliance (EU)
The GDPR distinguishes between organisations that process personal information for their own purposes (known as “data controllers”) and organizations that process personal information on behalf of other organizations (known as “data processors”). We, Alpaco ApS, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.
We will only collect and use your personal information when we
have a legal right to do so. In which case, we will collect
and use your personal information lawfully, fairly, and in a
transparent manner. If we seek your consent to process your
personal information, and you are under 16 years of age, we
will seek your parent or legal guardian’s consent to process
your personal information for that specific purpose.
Our lawful bases depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:
Where you have entered into a contract or transaction with us,
or in order to take preparatory steps prior to our entering
into a contract or transaction with you. For example, if you
purchase a product, service, or subscription from us, we may
need to use your personal and payment information in order to
process and deliver your order.
Where we assess it is necessary for our legitimate interests,
such as for us to provide, operate, improve and communicate
our services. We consider our legitimate interests to include
research and development, understanding our audience,
marketing and promoting our services, measures taken to
operate our services efficiently, marketing analysis, and
measures taken to protect our legal rights and interests.
In some cases, we may have a legal obligation to use or keep
your personal information. Such cases may include (but are not
limited to) court orders, criminal investigations, government
requests, and regulatory obligations. If you have any further
enquiries about how we retain personal information in order to
comply with the law, please feel free to enquire using the
details provided in the Contact Us section of this privacy
International Transfers Outside of the European Economic Area (EEA)
We will ensure that any transfer of personal information from countries in the European Economic Area (EEA) to countries outside the EEA will be protected by appropriate safeguards, for example by using standard data protection clauses approved by the European Commission, or the use of binding corporate rules or other legally accepted means.
Your Rights and Controlling Your Personal Information
You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights, and freedoms, in order to proceed with the processing of your personal information.
You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or other easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
You may have a right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will let you know how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will set out for you in response to your request. If you terminate or delete your account, we will delete your personal information within 90 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, like certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.
Additional Disclosures for California Compliance (US)
Under California Civil Code Section 1798.83, if you live in
California and your business relationship with us is mainly
for personal, family, or household purposes, you may ask us
about the information we release to other organizations for
their marketing purposes.
Some browsers have a “Do Not Track” feature that lets you tell
websites that you do not want to have your online activities
tracked. At this time, we do not respond to browser “Do Not
At all times, you may decline cookies from our site if your
browser permits. Most browsers allow you to activate settings
on your browser to refuse the setting of all or some cookies.
Accordingly, your ability to limit cookies is based only on
your browser’s capabilities. Please refer to the Cookies
In accordance with your right to non-discrimination, we may
offer you certain financial incentives permitted by the CCPA
that can result in different prices, rates, or quality levels
for the goods or services we provide.
Any CCPA-permitted financial incentive we offer will reasonably relate to the value of your personal information, and we will provide written terms that describe clearly the nature of such an offer. Participation in a financial incentive program requires your prior opt-in consent, which you may revoke at any time.
In the past 12 months, we have collected the following categories of personal information enumerated in the California Consumer Privacy Act:
For more information on information we collect, including the
sources we receive information from, review the “Information
We Collect” section. We collect and use these categories of
personal information for the business purposes described in
the “Collection and Use of Information” section, including to
provide and manage our Service.
If you are a California resident, you have rights to delete
your personal information we collected and know certain
information about our data practices in the preceding 12
months. In particular, you have the right to request the
following from us:
The categories of personal information we have collected about you;
To exercise any of these rights, please contact us using the
If you are a California resident, in addition to the rights
discussed above, you have the right to request information
from us regarding the manner in which we share certain
personal information as defined by California’s “Shine the
Light” with third parties and affiliates for their own direct
For any questions or concerns regarding your privacy, you may contact us using the following details: